Dispute & Resolution

[boyddy66]

Hi folks,

I've had an ongoing dispute with a seller and Paypal have been helping out, but nothing appears in my account through the resolution centre because the item was purchased with AMEX through my Paypal account.  I can't access messages or send document updates to Paypal as there's nothing in the disputes section to link up to.  I've just received an email from Paypal requesting that I return the item now, and that they will refund me..... and to send them proof, but I can't send any proof as I cannot reply to the email as they only accept it through the resolution centre....

What do I do?

Thanks in advance.

[kernowlass]

@boyddy66 

You can let them know the tracking number by.................

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.