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Dispute against seller gone against me

Mozzer1952
New Community Member

Dispute against seller gone against me

Hi , has anyone purchased items from a company on facebook called "Cassielic " , I ordered items from them , I couldn't get no contact from them until I made a claim via resolution centre, they then sent me a message from China saying order on way , I received half an order of cheap tacky Chinese crap, because they have provided PayPal with a shipping receipt, PayPal have gone in the sellers favour , I am now desperate as paid £52 , $68 and have got a couple of cheap rubbish , I have tried to contact PayPal and keep getting a robot repeating itself , how can a multi million pound company be so unprofessional and not have 1 member of staff available to help, no email address to contact them , any help would be greatly appreciated.
1 REPLY 1
sharpiemarker
Esteemed Advisor

Re: Dispute against seller gone against me

@Mozzer1952 

 

Request to change your claim to significantly not as described.

 

  1. https://www.paypal.com/us/smarthelp/contact-us
  2. Click Disputes and account limitations.
  3. Click Disputes.
  4. Click Dispute a payment.
  5. Click Call Us or Message Us after “This information might help” or use the green live chat or Message Us box that appears

Or contact Via Twitter @askpaypal 

 

If still no help, file a chargeback with your credit card.


Kudos & Solved are greatly appreciated. 🙂