Dispute a refund HELP!!!
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I shipped an item through eBay and there was a delay in the shipping. The buyer believed the item was lost and requested a refund. eBay decided to authorize a refund to the buyer BUT now the package has been delivered! I have the tracking proving that the item was delivered and I cannot get the buyer to respond to my messages to resolve the situation. eBay is telling me there hands are tied and it’s between me and the buyer. What can I do?? Am I protected through PayPal? The item I sold was over $450 US so it’s a big loss for me to not be able to receive that money. I’ve never had a problem like this before, and no one will help me from eBay. TIA!!
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