Hi there @Harold444,
Welcome to the Community! I'm sorry to hear you're having trouble opening a dispute. When you use the friends and family payment method, this tells us you know the recipient and are just sending money to a friend or family member. We do not recommend purchasing services or goods using this method as the payment will not be covered under our PayPal Purchase Protection. If you've run into a problem with the payment, I'd recommend getting in touch with the recipient to resolve the issue directly.
I hope this can be sorted out, take care!
- Celeste S.
