Dispute System Failure
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Paypal will probably delete what I'm going to share but I'll continue in the vague hope that they just might get off their behinds to assist someone else and actually help their customers, rather than the endless messages and emails full of absolutely nothing with little relevance to the claim/dispute.
Each email or message that's sent from PayPal is in a predetermined/standard format, there are no human beings actually reading anything Paypal customers/subscribers send.
This became clear to me following an email I receive today from Paypal canceling my claim/dispute.
I have been chasing a refund from a trader since June 26 2020 this year. The reason Paypal has given for the cancellation of the despute is as follows -
'We reviewed the claim(s) you filed on 26 June 2020. Unfortunately, we had to deny your claim(s). The decision was made because you did not provide the tracking details we requested. '
I provided all the information I had for this transaction and it is on file with PayPal in the history of my claim/despute, so once again someone in the employ of PayPal has failed to read anything related to my claim/dispute and made the decision to cancel the claim, see below the tracking information I provided and what is on PayPal's History of Depute file.
Case details
Seller information
MEWE GALLERY COMPANY LIMITED
Transaction amount
$249.80 USD
Transaction ID
Shipping address
<removed>
Invoice ID
90cbffb0-c104-481b-803a-c174d07658b5
Date reported
26 June 2020
Your notes
I have not received any Tracking numbers or any other receipt or my goods.
File
- Mewe Gallery Company Limited Receipt Through Paypal.pdf
Additional information
Item issues
- Different
Refund requested
$249.80 USD
Your responses
Date added
30 July 2020
Date added
26 June 2020
Your notes
This company is a scam, I have seen numerous negative reviews now on the internet about this company. All reviews state they did not receive their goods and no refunds were made available.
Your conversation with the seller
You
I have not received any Tracking numbers or any other receipt or my goods.
26 June 2020 at 5:41:22 PM AEST
Your order was shipped out successfully! You can track it by using this link: https://t.17track.net/en#nums=LZ165411745CN,LZ165412153CN
26 June 2020 at 6:18:08 PM AEST
The tracking numbers and link do not work or go anywhere, they were as fraudulent as the goods.
So PayPal Community please take this as a warning, PayPal Will Not and Does Not assist any of us in claiming or receiving a refund from fraudulent traders, particularly Fraudulent/Scam Traders that advertise on Facebook.
PayPal will only give the perception of assisting with refunds and claims, but in reality they Do Absolutely Nothing but send useless emails and messages to placate purchases. They will never contact you directly because God Forbid they might have to vocalise and actually speak to another human being over this new innovative technology called 'The Telephone'.
Everything about the resolution of a Dispute/Claim is automated via word searches. There is very limited human contact with customers, it must be forbidden.
Einstein was quoted as saying that the more intelligent technology develops, the less intelligent future generations will be.
Here is a classic example of just that through PayPal's non existent Claims and Dispute Service, it's a complete farce!!
Clive <removed> - Melbourne Australia
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Disputes
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Further evidence that dispute resolution is runned by machine. Another member ordered a bbq smoker (a grill), was sent face mask. PP ruled the dispute in seller's favor because the sent item is "materially similar" to ordered item. Leads one to question the intelligence of anything associated with PP.
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Rick,
I did report the trader to Facebook, no reply.
Only many other people's posts about how they'd been ripped off by the same company.
I'm still receiving messenger texts from people who've been ripped off.
No one at Face Book or PayPal cares, they only give the perception that they will do something about it, but nothing ever does.
There's too many of the scammers for them to control it and their screening procedures for traders to advertise must be very poor.
If they pay for the advertising that's all they're worried about and same with PayPal if the trader pays their fee to access the so called service it's not their problem either.
Cheers.
Clive
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You made a good point, it's the sellers and scammers who pay their fees to PP, so PP probably thinks (perhaps correctly) that legally, PP has no obligation to the buyer, because buyers never paid a fee to use PP. Why else would they so nonchalantly ignore thousands of scam victims.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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