Dispute- Royal Mail lost my parcel
Ellaxxss
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Aug-01-2020
05:12 PM
Hello everyone I recently bought a bracelet which was very expensive . However I got it authenticated and it turned out it was fake. I opened a dispute, and sent the bracelet back. I upload the tracking information and screenshots. However it appears the parcel has gone missing! I sent it first class signed for without any insuarance (feel so stupid) and the seller still hasn’t received it. I rung up Royal Mail and they said it doesn’t count as missing till another 3 days time. They told me to ring in 3 days time and they would do a search. The case is due to close in 2 days. I tried ringing PayPal today to see if they could extend the time period before it closes. How does everyone think this will go? So worried I’m going to loose all my money 😞
Labels:
- Labels:
-
Disputes
1 REPLY 1
PayPal_Martina
Administrator
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Aug-05-2020
06:32 AM
Hi @Ellaxxss,
Thank you for your post and welcome to the Community Forum!
In general, if you receive an item that is not as described and we ask you to return it, we would need to receive proof that the item was delivered before issuing a refund. If the parcel went missing, please reach out to Royal Mail directly to request for a refund.
I hope this helps.
Martina
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Postal refund in Products and Services Archives
- Dispute process advice in Disputes and Limitations Archives
- item not received however hasn't been refunded due to the item being to 'near my address'. in Disputes and Limitations Archives
- Charged twice for refund? Dispute negative funds and bank account eCheque in Disputes and Limitations Archives
- MIDODO INERNATIONAL TRADING in Disputes and Limitations Archives