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Dispute Resolution

Kszaro
Contributor

Dispute Resolution

Anyone had any luck getting a dispute denied overruled, the Seller sent a fraudulent shipping number and proof of delivery and yet the dispute center accepted it as proof of shipment despite that i tried to cancel the order the same day and never received anything.
2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Dispute Resolution

@Kszaro 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
Kszaro
Contributor

Re: Dispute Resolution

Thank you i appreciate the information. The seller has never redponded to my emails or emailed me directly. I do not know that it was delivered to incorrect address, i just know i didn't receive anything.