Dispute Resolution

[martynrouts]

Since raising a dispute about a seller for faulty goods the seller has contacted me offering a refund but they are saying they cant make the payment unless I close the dispute. If I do this I've read that I cant reopen a dispute it so if I close it and the seller doesn't refund me where does that leave me. Any advice anyone? Thanks

[kernowlass · Accepted solution]

@martynrouts 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[martynrouts]

Thanks for the advise, put like that it makes perfect sense. Kudos Solution on its way.