I had a problem with a website not delivering items to me. Per the PayPal website, I open a case on the resolution center site. The case was open on May 29th and escalated on June 8th. I have never received any items I order and let PayPal know. I checked the status of the case on June 12th and was informed it was closed. PayPay never even notified me. **bleep**? Try contacting them, good luck. Using Covid as an excuse, they are not answering the phones (when 3/4 of the bay area are working from home). No way to send an email! The resolution center is a joke! What is the point of using PayPal when the protection they offer is total BS.
you are correct. The dispute if for item not received. Paid via a credit account tied to PayPal.
However, it is the complete lack of service from PayPal that is the real problem. As the user, GuidebyAngels has just commented about it. It seems as though PayPal has made it less intuitive on purpose to register a complaint. When I finally was able to, the claim was closed, and I was not even notified.
If I were to have ordered this through American Express, all I would have had to do was call them once and it would have been taken care of. Most Visa platforms offer the same protection these days too. So, what is the value add of PayPal as a middleman? The protection I felt I was getting by using them has not been realized when I needed it.
I am also having the same issue. Purchased a product. Company have given fake tracking number and compnay wont email me directly. Company also have changed name 7 times in 4 weeks. Paypal resolution ia stuck in loop wontmlet me go no further. So annoying.
Yes, I did get a tracking number from them. However, it was a fraudulent number, which is the reason why I contacted PayPal. The UPS number they gave me was for an item that was previously delivered to my home. In fact, the item had been delivered 2 weeks prior to my fraudulent order. I explain this in my resolution case. Paypal still closed it without telling me why they closed it.
