Dispute Resolution is Going Nowhere. How can I actually contact a real person?

[jlinden01]

I am not proud, but during the height of the craziness back in early April, I ordered an overpriced mega pack of Charmin from China. It took weeks and weeks to get here, and what ultimately arrived looked like half of a used roll of toilet paper. I filed a claim immediately and after six weeks of dispute, I'm not being asked to pay to ship this trash back to China before I can get a refund. I'm not doing it. And yet....if I don't upload a return shipping confirmation, then my case will close and I won't get my refund. Where is the buyer guarantee? I've uploaded pictures and all of the evidence to demonstrate that I was clearly had by an unscrupulous seller, and I can't get anyone at PayPal to so much as acknowledge the messages I've sent. How can I escalate this to a real person?

[kernowlass]

@jlinden01 

Sadly paypal are doing exactly what they say they will do in their buyer protection policy...

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.