Dispute Resolution Declined without details

[June25]

I received the following message on my dispute.    How do I get proof this was authorized when I did not authorize?  How do I find out more details of this vendor and purchase???   Seems very sketch to me!!!

Case ID: PP-I-7654349

Thank you for reporting this case.  After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection. 

Case details

Dispute reason

Unauthorized access

Case Status

Closed

Date reported

Dec 2, 2019

Transactions not refunded

We have been unable to provide any refund on the transactions listed.

• Nov03

  ZHANG JIANPayment

  - $207.70

[sharpiemarker]

@June25 

Contact customer service and ask them to do an in-depth review of the case again:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Also check your automatic payments to see if the merchant is listed there:

Go to Account Settings (gear icon) > Payments > Manage Automatic Payments