Dispute, Refund, Complaint, Appeal

[SharkyW]

Has anyone successfully contacted PayPal official complaints. I have had a case case refused because the sellers ‘system’ states delivered even though I have provided proof from the delivery agent that the package was lost. PayPal Help states that you can appeal a dispute decision but there is no link in the Case to do this. This issue has totally erased my confidence in PayPal.q

[kernowlass]

@SharkyW 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[SharkyW]

Sage advice from kernolass.

However, this does not apply in this case. The seller is International so no paperwork only emails. The package is lost not mis-delivered. The credit card won’t chargeback PayPal. I have provided all communications to PayPal and am at a total loss to understand how they came to their decision.