Dispute Help

[confrater]

So I bought a pair of shoes the other day and they came in significantly worse condition than described and shown in pictures. I messaged the seller and he was making it hard work to get a refund. I then opened a dispute in which he agreed to refund so I sent the shoes back. He's received the shoes but is saying he can't refund as paypal have taken the funds. I was unsure on this as I haven't escalated it to a claim so didn't think paypal would get involved but how do I go about getting my money back. Cheers.

[sharpiemarker]

@confrater 

Tell the seller to refund within the dispute:

How do I issue a refund for a dispute?

Here’s how:

1. Go to the Resolution Center.
2. Select Open Cases and find the transaction.
3. Click the Case ID in the Case column.
4. Click Issue a full refund on the case details page.

You can issue a refund within 180 days of receiving a payment. Issuing a full refund automatically closes a dispute.

Please note that the case must be in the dispute phase (not escalated) or waiting for the seller's response to complete this action. If it is under review, you must contact PayPal to take this action.

If your PayPal account balance does not have enough money in it, the entire refund will be issued from the primary bank account linked to your PayPal account.

You can also offer a partial refund for your dispute. Here’s how:  

1. Go to the Resolution Center.
2. Select Open Cases from the list and find the transaction.
3. Click the Case ID under the Case column.
4. Click Offer a partial refund on the case details page.
5. Enter the amount you want to offer and click Calculate to figure out the net refund amount and fee refund.
6. Click Offer refund. 

You can issue a partial refund within 180 days of receiving a payment. When you issue a partial refund, PayPal credits a portion of your original transaction fee. 

*Refunds cannot be issued through the PayPal mobile app.