Hi, I received an email from Paypal about my dispute and it requires me to reply to the email they sent me. The email address is <removed> (won't let me put the email address on here but obviously I need to explain that part as its part of the problem) but the emails are undeliverable. Apparently I am required to reply with my response within 3 calendar days which I can't physically do and of course its Saturday so I am unable to phone PayPal. If I do not contact them in time I am afraid they will close my case without processing the refund and of course now its the weekend.
Does anyone know where I can send my response to by email to ensure my email is received to keep the dispute opened? As it was escalated to PayPal I believe I can't put responses into the resolution center because that is just sent to the seller. I feel like there's a resistance to provide buyer protection, making you jump through all these hoops and then having emails that don't work when they have specifically asked you to reply to it.