Dispute Closed In Favor Of Recipient Due To Fradulent UPS Tracking Numbers

[pasayten]

I had 2 purchases from a vendor and paid by paypal...   Packages never arrived...  I opened a dispute and then escalated to a claim due to lack of response from the vendor.   Paypal ruled in favor of the vendor because they gave paypal UPS tracking numbers and completed shipment status.   Paypal closed the claim.

In checking with UPS for lost packages, it turns out the tracking numbers were FRADULENT in that they were from another vendor to other people in our town.    Not related to my purchases at all.    What a great scam to fool paypal!!!

I am now trying to go thru the appeal process with paypal...   What a difficult task to get paypal to listen to an appeal.   😞

[kernowlass · Accepted solution]

@pasayten 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.