Dispures/ Escalate

[Llibsudrok]

Hey, what is it with Paypal that they send you notifications that your dispute may end unless you ESCALATE it. You send them documentation and numerous Emails. And ask them ( Paypal )to get back to you. And all they do is send an Email saying because you did NOT Escalate it i ssd's now closed. In favor of the seller. The payment invoice say buy 2 get ONE FREE. I am sent only 1. The package invoice on the outside of the shipping container states on 1 unit inside. Who is running this company?? A bunch of loosers? I cannot believe they do this. They are as much of a RIP OFF as the seller !!!!

[PayPal_Olivia]

Hi @Llibsudrok,

I'm sorry that there was any confusion regarding the dispute. A dispute is a conversation between the buyer and the seller via the PayPal platform. PayPal does not take actions on this buyer-seller dispute until it is escalated to a claim. Once it is a claim, PayPal reviews the circumstances and makes a determination. If a dispute is not escalated to a claim within 20 days, the dispute is closed and it is not possible to reopen it. It is in your best interest to escalate a dispute if the seller has not resolved the situation during the dispute phase.

I hope this helps clarify. I'm sorry that you experienced loss as a result of not understanding the process.

Olivia