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Below is the listing I posted on eBay. I couldn't get the eBay shipping calculator to work for all three boxes, so I provided the dimensions and weights for the three boxes. I even provided a sample quote of what it would cost to ship the boxes from Washington state to Florida. The winning bidder admitted he didn't read the listing but bid anyway. He used the eBay shipping and paid $91 to ship the boxes from Washington state to North Carolina, when the actual cost is almost $300. When I asked him about the rest of the shipping money, he refused to pay any more and said he changed his mind. I have a NO RETURNS policy clearly stated but he refused to pay the balance. We have had NUMEROUS messages back and forth where I have told him I will refund his money as soon as I could talk to eBay. Because he paid for the item and part of the shipping, I couldn't just refund his money without taking a hit in my rating, so I told him I was going to talk to eBay. Before I even could call them, he filed a claim with Paypal. Now the transaction is on hold in Paypal. If I proceed with cancelling the transaction in eBay, will he end up getting double his money back (the transaction that is on hold PLUS the refund from eBay)? On top of all of this, he is LYING about me in feedback and to Paypal. What would you do?
PLEASE NOTE THAT THE SHIPPING CHARGES ON EBAY ARE NOT ACCURATE. IT DOES NOT TAKE INTO ACCOUNT THAT THERE ARE 3 SEPARATE BOXES TO SHIP.
I'm so sorry to hear about your experience. I recommend checking to make sure that the transaction in question is eligible for PayPal's Seller Protection coverage. Here's how: https://www.paypal.com/us/selfhelp/article/what-is-the-seller-protection-policy-and-what-items-aren%... In regards to your other question, the buyer wouldn't be able to receive a refund from both PayPal and eBay as the transaction can only be refunded once. Hope this helps!