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Disagree with resoluntion outcome

taylormn5
Contributor

Disagree with resoluntion outcome

I purchased 2 cheeseboards which were never delivered. I placed a dispute request and it seemed to drag on a bit, but I was notified that it was resolved against me. It said that the seller had provided proof of delivery.

I was sent an email to say my items had been shipped, with  Tracking number. I did not receive any other updates or advice that my goods had been delivered, which seems to be the normal process with all mail orders these days.

The result was "The case was closed in the seller's favour as the seller provided a valid proof of delivery"

I don't know if I can appeal this decision.

I have a right to see the proof of delivery because it is not right!!!!!

What rights do I have and should I trust Paypal.

This is the second time they have not helped me when the seller was in the wrong.

 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Disagree with resoluntion outcome

@taylormn5 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.