Disagree with PayPal solution

[Jrwlms]

I ordered an upright walker, and received a cane. Seller is requesting return of cane - no problem, except it came from China and the shipping will cost more than the refund. I feel that this is fraud and should have return shipping refunded as well. I can't find information to talk to paypal, or contact them.

[kernowlass · Accepted solution]

@Jrwlms 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.