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Difficulty in responding to PayPal during dispute

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New Community Member

Difficulty in responding to PayPal during dispute

I have an open dispute. It’s my turn to respond. I don’t want to accept returning the product but I can’t find any way to respond to PayPal With more information and pictures? My only choices are to track the return or cancel the dispute. I’ve tried everything, messages, Facebook messages, calling them, and I only have Two days left before they’ll close the case!
1 REPLY 1
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Contributor

Re: Difficulty in responding to PayPal during dispute

It'll be best to message them and inform them to connect to their Disputes Team to provide the response. Might as well inform them at the same time your difficulty responding to the case.