Did not receive what I ordered

[mjvitetta]

I ordered a polisher and received sandpaper.

I opened a dispute but because the seller could prove he sent me something it was found in his favor.

I did not get what I ordered.

What can I do now? 

[kernowlass]

@mjvitetta 

Which dispute did you open?

If you opened non receipt of item then the seller would win if he could provide a tracking number that proved delivery of an item to you.

If you opened a dispute for item received but not as described then you have a good chance of winning and paypal would tell you to return item trackable back to the seller for a refund.

[mjvitetta]

I put in the claim I did not receive what I ordered. They had proof they sent me something and that was enough for pay pal to find in their favor. Same as if I ordered a car and they send me a boat. I was **bleep** by the seller and paypal.

[kernowlass]

@mjvitetta 

Then you should have opened a dispute for ''item received but not as described'' then you would have won.

[PayPal_Olivia]

Hi @mjvitetta,

I'm sorry to hear that the incorrect claim type was selected. Please contact customer service and let them know that you did receive an item and it was the incorrect item.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this can be resolved quickly!

Olivia