Depop order with nothing inside

TMM98
New Community Member
Hey, I bought a pandora charm off a seller on depop and when I received the parcel my item was missing, I spoke to the seller and she advised that when she sent it this was in the parcel the way it was packaged was incorrect and the item was missing I logged this with Royal Mail and haven’t heard any response and the seller has refused to give me my money back for this item and I don’t know what else to do I raised this as a claim on PayPal but it didn’t do anything
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