Denied dispute

[EIBA]

I disputed a charge for an item I purchased but did not receive from the seller.  I contacted the seller with no response.  I then can for assistance with Paypal which I though was the most secure.  I was advised by Paypal the case was closed because I was tracking the item and was received.  I was trackiing the item but this was never received.  It ends up on the west coast and I live on the east coast on the tracking.  I am waiting online hopefully to get to an agent.  I don't know what else to do.  Any ideas?

[kernowlass]

@EIBA 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.