Denied claim

[Fatboy312]

I made a purchase online for my wife, never received it, thought I got scammed sender wouldn't answer me but gave PayPal shipping info showing it was delivered by UPS but can't through to anyone because of covid 19 anyone have an idea how to get my money or should I give up I'm 61 and not very computer savvy, we assume UPS delivered this to the wrong address we were home having a birthday party for our granddaughter the day they say it was delivered

[Fatboy312]

By the way it was not delivered to our house assuming UPS delivered it to the wrong address

[Jeff_Savoie · Accepted solution]

@Fatboy312 

It very well could be that you're a victim of a disturbing trend. Fraudulent sellers are gaining access to tracking numbers of packages that have already been delivered to someone in your area, so that when that tracking number is entered into (*in this case UPS's) search boxes it shows that it's been delivered... but it only shows that it's been delivered to a city - and not a complete address nor to the individual to which it was going.

You need to contact UPS, to get documentation that the tracking number in question was not a transaction you took part in. *You might even find that it was delivered before you ever ordered anything.

I'm so sorry to hear that you've fallen into this, like so many of the rest of us have.

Given the current situation with COVID 19 this process has been made more difficult so it might take a lot of effort on your part to make it through the appeal process (*which you need to start as soon as you can get UPS documentation).

There are some great and helpful people in these community forums, and many similar threads running, so hopefully you can find enough information and assistance to make your way through this successfully.

[Fatboy312]

Thank you for the information

[Jeff_Savoie]

@Fatboy312 

You're so welcome, though I sort of wish you hadn't given me credit for a "solution" when you may still be a ways from a satisfactory one - but let's hope for the best!

[Mkframelines]

This has happened to me and I sent documentation from ups and now PayPal won’t respond. Who do I contact that might help me?

[Jeff_Savoie]

@Mkframelines 

In my opinion "who do you contact that might help you" is your bank/credit card company - given that I don't have much faith in PayPal to help any of us anymore.

[kernowlass]

@Fatboy312 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Mkframelines]

Sadly i think you are right! They never got my money as my bank completely shut down that account to stop them from taking it. I just worry about the negative PayPal balance and if they will try to go to collections with it. I filed a BBB complaint and provided documentation from UPs that they used a fraudulent tracking number that wasn’t for me or from the seller/scammer. Hopefully they reply to that since they have just denied all my claims made directly through PayPal.

[Joshua-Tat2]

Jeff this is the first time I’ve heard about the scam are you familiar with the Ic3.gov form You actually get out of a lot of people by filling out this form are you talking to like directly to the FBI they handle cyber terrorism and it was the only way I’ve been able to get any of my money back from PayPal with the help of my bank obviously. But that’s a pretty crazy scam and it sucks that they’re praying on people in this time and it shouldn’t be allowed I actually have filed a ic3.gov Form against PayPal for being complacent in fraudulent activities By not properly vetting their sellers. I’m quite sure there’s investigations being opened on them left and right but the more people that fill out this form the more likely they are to get stopped.