Denied claim
LynnGator
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Posted on
Dec-28-2019
06:05 AM
I submitted a claim about an item I purchased. I was sent an invoice by PayPal and sent the money via the link. The seller went ahead and fulfilled the order to an address she said PayPal provided to her. The problem here is that address PayPal provided was a very old address and not the address linked to my payment source. Per the seller she said that PayPal provided this address. I proceeded to file a claim/dispute and 1 minute after submitting, it was denied. How do I appeal this denial since the problem originated with PayPal?
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sharpiemarker
Esteemed Advisor
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Dec-28-2019
06:14 AM
Either go to the closed case at the resolution center or contact customer service if there is not appeal button there:
To contact customer service for assistance:
Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.
Call early, during business hours, west coast time to try to get a US rep.
Or contact via social media:
Facebook (US): https://www.facebook.com/paypal
Twitter (US): @AskPayPal
Kudos & Solved are greatly appreciated. 🙂
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