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Denied Refund Request

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Denied Refund Request

Hi,

 

I have proof from my ring doorbell that the item that stated was delivered via a UPS tracking number was never actually delivered.  The sender used from what I believe a fake tracking number to show it was delivered when it actually was never delivered.  Also, the product I ordered was 18 lbs and the sender wrote 4 lbs on the UPS label.  I have requested a refund twice now and it got denied both times.