Denied Opportunity to Give Information on Unauthorized Charge

[OdinsFreya]

I spoke with agent Kedo regarding additional information I wanted to add regarding an unauthorized charge I was disputing. I was told a ''specialist'' would message me and tell me how to do it. Before receiving this message, my case was closed in favor of the merchant who charged me $49.99 without my permission. PayPal apparently keeps copies of all of these customer service chats. Why can't they look at the chat, see that I am telling the truth, and give me the chance to do as I was promised? I live on a small pension and $49.99 is a large amount to be taken from me! Thank you for any help!

[PayPal_DerrickD]

Hi @OdinsFreya, 

I'm sorry to hear about the outcome of your case and from the details mentioned, we may be able to appeal the case and take another look at this. In order to appeal a dispute, you'll want to contact customer service directly for assistance. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter. 

-Derrick

[OdinsFreya · Accepted solution]

Thank you so much for your time and answering my inquiry. I did contact Customer Service and was told I could not appeal nor take any kind of further action.