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Denied Dispute

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Roxxie0729
New Community Member
Posted on

I filed a claim due to not receiving package.  My case was denied because seller provided a tracking number.  I NEVER RECEIVED MY PACKAGE.  I was not given a tracking number so I can follow up and track my package.  This was never provided to me.  Does paypal check these tracking numbers?  I mean anyone can provide a tracking number.  Can I get this tracking information from PP so I can track myself?  So frustrating.  I'm out $54.99.

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Denied Dispute

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PayPal_Meghan
Moderator

Hello @Roxxie0729

Welcome to the Community! 

I'm sorry to hear the case was closed, and you didn't receive a tracking number. If the seller added the tracking number to your transaction details, you can locate it on your PayPal Activity Page. If it's not showing, you can reach Customer Support by clicking 'Contact' at the bottom of any PayPal website. Support is also available through Facebook Private Message or Twitter Direct Message.

I hope this helps! 

- Meghan


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