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Delivery of product not completed

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Contributor

Delivery of product not completed

I would like to make an issue about a recent purchase that i made. The seller does not provide the date that the item will be sent and i am worried that it might have been a scam. I have sent him an email before some days to ask him when he will sent the item but unfortunatelly i had no response. I tried to make an issue for the product but i made a mistake choosing the wrong category ''unauthorised purchase''. i didnt know what to do. I would love it if you can help me find out what to do with these sellers because i think they wont sent me the item at last.

2 REPLIES 2
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Contributor

Re: Delivery of product not completed

Go to message center ("contact us" at bottom of page, then message center), start new chat, type "need more help" when prompted and wait for response from live agent. That seems to be the only way to communicate with PP at the moment.

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Esteemed Advisor

Re: Delivery of product not completed

@Chambos 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.