Defrauded

[Db28]

My girlfriend arranged to purchase tickets to a hockey game through Craigslist. Terrible idea, I know. The seller transferred her the tickets through Ticketmaster, we received a verification and “You’re all set!” Email from Ticketmaster, so she sent him the money. An hour later she received an email from Ticketmaster saying the tickets had been purchased fraudulently and were no longer valid. She texted him and he said “Stupid Americans. In Russia we do what we have to.” I texted him myself after and told him I was going to kill him and his family and he said he lived in Chekhov and that I was welcome to visit. Seriously considering making the trip. Anyways, where can I report his email address and phone number to PayPal? I’ve been all over the site but can’t find any reporting link. Just want to make sure this doesn’t happen to anyone else.

[kernowlass]

@Db28 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.