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I ordered two pairs of pants online. They took a long time coming and I had no indication that they were on their way. On pair were ok but the other had one leg over an inch smaller than the other. I wrote to the company for a replacement pair and they said as it would cost over $20US to return so they offered a 10% discount to reorder. I don't think I should have to pay more to replace a product that was a manufacturers defect. Can I get a refund on the payment I made?
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If you win a dispute then paypal will tell you to return everything you received back to the seller (trackable to prove delivery) for a full refund.
If you can't resolve things ie a part refund with the seller in the dispute phase then once escalated to a claim the option above is the only one offered.
You can apply for some of the return shipping if you have activated the below link.
https://www.paypal.com/ca/webapps/mpp/returnshipping
Advice is voluntary.
Kudos / Solution appreciated.
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If you win a dispute then paypal will tell you to return everything you received back to the seller (trackable to prove delivery) for a full refund.
If you can't resolve things ie a part refund with the seller in the dispute phase then once escalated to a claim the option above is the only one offered.
You can apply for some of the return shipping if you have activated the below link.
https://www.paypal.com/ca/webapps/mpp/returnshipping
Advice is voluntary.
Kudos / Solution appreciated.
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