Decline a seller’s offer

Lilia0522
Contributor
Contributor
I purchased an instant beach shelter from a Facebook ad. I received 2 8” plastic shovels and a beach ball. They sent the wrong merchandise. Now the seller has offered a full refund ($24.98) if I return the merchandise I received, which is worth about $2. According to the USPS, postage to China starts at $14.25. So in order to get a refund of $24.98 for their mistake in sending the wrong items, I have to pay over $14 in postage? The only option the resolution center is giving me is to enter the tracking number. How do I decline this offer? Or should I accept what I can get and count my blessings?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lilia0522 


In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.
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