About a month ago I raised a dispute with Paypal as I had paid for a ladder and received a cheap toolbag . The sender wanted to refund me a percentage which I claimed was unacceptable as the item received was cheap and I had no use for it. They further claimed that it would cost me a fair bit to send it back so hinted that their offer was better.
I photographed and screenshot everything associated with the transaction, however Paypal state that they tried to contact me via email although I didn't initially see these emails as they ended up in junk. Despite this they had all the information at their disposal anyway.
I have tried to contact the seller but they have abandoned the gmail account they were using which is telling to the type of company they were.
I feel that Paypal didn't bother to view the photo's or scans I provided otherwise it would have been quite obvious as to what was going on, the company either knowingly or unknowingly made a mistake (or was trying to get rid of old stock) and hoping that nothing would happen which it didn't.
Has anybody experienced a situation like this ?
Mick
