The thing I learned (which is sad why the buyers should have to document so heavily).. is document.. document.. take SS and pictures of all items, transactions. The vendor just has to prove that they shipped something. If we have the proof: (their invoice, our order , and their confirmation of our order. Then when item received- take pics of the opening.. items and shipping labels. ( if you can take pictures of the weights of each item, as you order them.) Evidently, there were scams perpetrated by buyers against vendors. The scammer - vendors most from China, and appears India is following suit, against the people of the US and UK. We the buyers have to jump through hoops, in PP’s timeline, tho vendors don’t. But if you start a resolution case, and also a conversation with CS.. and keep it going, sending all SS and pictures.. then remind them, that if we ship returns and they help pay, they are also victims, other wise they are helping perpetuate (complicit in )this FTC / Federal / International scam /crime. My case was immediately changed to in my favor, and refund was received.
