Hi @ALO604
Thank you for taking time out in using Community Forum as your means of communication with PayPal as our phone lines are currently closed due to unavoidable circumstance brought about by this pandemic Corona Virus (COVID19). I'm sorry that your dispute was closed in favor of the seller, but no worries you can still reopen this case all you have to do get hold of our customer service representative since the option to appeal a case is not showing on your PayPal account because only CSR has the capacity to assist you in filing an appeal. I know that you'll be asking as to how would you get hold of a customer service representative since phone lines are not an available options right now. Well, PayPal find a new ways to assist our customer and this is via Chat. How does it works? Customer must login to their PayPal account and go to Message Center wherein they can find the Chat Support option in which you could interact with our customer service representative as they have the capacity to view your account. Once you get hold of the customer advise them that you want to reopen a case. Just a heads up once a case is reopen we will just give 3 to 10 days (maximum) to present compelling evidence that can support your appeal so be ready for those evidence. Hope that i was able to assist you on this matter. Stay Safe and God Bless.
