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I received a damaged Item and With the instruction sof the merchat, (with a pre-filled form) I shipped the item back to them.
I then opened a dispute and the first request for information from paypal was for the shipping information.
I sent them them my receipt with all the shipping information, signed by the pick up person!
After analysing this for more than a month, they denied my claim saying I didn't provide the necessary information.
I have no way to contact them or even to ask what went wrong!!
What can I do?
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