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Damaged Item


Damaged Item

I received a damaged Item and With the instruction sof the merchat, (with a pre-filled form) I shipped the item back to them. 


I then opened a dispute and the first request for information from paypal was for the shipping information. 


I sent them them my receipt with all the shipping information, signed by the pick up person!


After analysing this for more than a month, they denied my claim saying I didn't provide the necessary information. 


I have no way to contact them or even to ask what went wrong!! 


What can I do?