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I ordered a dress from this company on March 26, 1019. I have not received any shipping information yet The current email in Pay Pal for this company is not valid. How can you try to settle your dispute via email if it's not valid. I opened up a case on this transaction and will escalate to a claim. Just wanted to save the next person from all this hassle.
Solved! Go to Solution.
I am sorry to hear about that. If you did not receive the item or the item is not as described, you may open a dispute in your Resolution Centre. By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement.
To open a dispute:
- Go to the Resolution Centre.
- Click Dispute a Transaction.
- Select the button beside the transaction you want to dispute, then click Continue.
- Select ‘Item dispute’, click Continue and follow the on-screen instructions.
I hope this helps.
I ordered a dress from them on Facebook some cited went to I don’t have the site and pay through PayPal and it was awful and I use this email to contact them and never heard back. PayPal me just to get money from them and refund us because there’s no way to reach them and they put in no return information. Additionally they never said it was coming from China and it took forever. I wish I had seen this before I ordered
I have also reported them to Paypal. Will never ever buy from these people again. Wish I had read these reviews before I purchased my item
I agree, Paypal should ban them from their site and not allow them to use them due to so many complaints and issues. I bought $192 US dollars worth of clothes from them, it took over 6 weeks for delivery and came in 2 different shipments. None of the clothes fit, they are all of poor quality, the arms and stitching unfortunately look like a child sewed them together. I will not buy from this company again and I'm very worried I just lost a lot of money!!!! I will never buy online again until researching a company first!!!
Xi' an Orderplus is a COMPLETE SCAM, I ordered 2 tops from them 2 months ago and have not received anything. PayPal should not accept them. Or take some responsibility for the refund. I agree and am warning the public, DO NOT BUY from them!!