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I paid $39.99 to LuckyLife8 for a 22" lifelike doll as advertised on Facebook. The doll was caucasian with dark curls. I received nothing from them so filed a dispute with PayPal. A couple weeks later, I received a 9" hard plastic black doll that would cost $1 or less. I filed a dispute requesting a refund. Luckylife8 offered me a $4 refund. I refused.
Now LuckyLife8 is requiring me to return the 9" cheap doll before they will issue a refund. According to UPS, it will cost me $100 US dollars to return this doll. They expect me to spend another $100 in order to get my $39.99 returned. Absolutely not. Paypal does not appear to have done anything on my behalf. Luckylife8 has figured out a way to beat the system and cheat customers. Beware shoppers! LuckyLife 8 will rip you off. I would like to post pictures to show how ridiculous the doll is that they sent me. FALSE ADVERTISING and not being held accountable by PayPal.
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
PayPal should be kicking this vendor to the curb so that more people are not cheated. They should hold them accountable for the many people they have cheated. It's just wrong and we have basically no recourse.