DISPUTES

VFR800
New Community Member

so, i have a dispute, which paypal found in favour of the vendor.  (off of facebook  KRIESF.com which of course no longer exists)

i ordered a product, small gas grill in this case. tracking info came up as  - label created, not yet in system.. actually still says the same thing. 

i never received anything..  NOTHING! 

so i file a dispute with paypal. 4 weeks later they respond and say in favour of vendor as it was delivered?  to whom, i have no idea. 

so i try and get back in touch with the vendor who say it was delivered, to my zip code?  still have no idea who with.. 

i have asked PAYPAL and the VENDOR to provide a signed bill of lading with a received signature on it.. and an address?  NO JOY.

so i try to talk to some one at paypal on the messenger.. might as well be talking to the toilet?  

i try to open another case and am refused as im told it is resolved. for who? not me ... as far as im am concerned, this is fraud.. and paypals protection is a joke?

 

what is the next course of action?  it was paid for on a debit card.. not credit card..  ideas ???

 

Login to Me Too
2 REPLIES 2

RobinSh
Contributor
Contributor

Contact your card bank before time expires to get refund

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@VFR800 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.