DENIED / CLOSED DISPUTE BY BUYER CANNOT ESCALATE TO A CLAIM

[DIDO7504]

I am a buyer used my PayPal account to purchase an item from Home Depot that was not delivered. HD says it was and I say it was not. I asked HD to provide me with a signed proof of delivery by their carrier FedEx. They confirmed FedEx CANNOT provide it - only stating "signature on file" however there is NO signature. HD and PayPal refuse to issue me a refund and I'm against a brick wall. Has anyone else ever encountered this type of action with PayPal and was it ever resolved? Did you get your refund?   

[kernowlass]

@DIDO7504 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.