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I am wondering if anyone else on this site has ordered a Cute Cactus Cat Climbing frame from <removed> and either received or not received it.
Welcome to the community and thanks for posting.
If bought an item and did receive it or received the wrong thing, I recommend reporting this through the Resolution Centre on your account.
Here's how to open a dispute:
After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim.
Here's how to escalate a dispute to a claim:
i opened a dispute because i ordered the cute cactus cat tree frame and in return, received 3 feet of green rope 3 months later. i opened a dispute and found out the co. is a known scammer in china... PayPal sided with them & didn't refund my money or offer info on how to return the rope, which came without any information, just in an envelope. this is a known scam that hit a lot of people & PayPal is siding with the scammer - i used PayPal & PayPal credit, but after this i'm not going to use PayPal again. also super hard to talk to an actual person at PayPal. horrible customer practices. argh.
I have seen others with the cactus issue. Known scammers in China just open another account and website. PayPal can’t track every Chinese company and they know that.