Showing results for 
Search instead for 
Did you mean: 

Customers got refund saying she didnt authorized..


Customers got refund saying she didnt authorized..

I am very unhappy with PayPal..I own a cleaning company an i clean..clearly services is what we get paid how is it this lady says she didnt authorized it an they refund her now im out for cleaning her house ..i sent screen shots of the conversation stating how good it looked an she was so happy an she would refer me an said she sent the $ an thank me so much..unfair Decision made on pay pal's park when they had all the evidence between me and Earth that I gave them and they take her word over mine and I have a business license old file and many customers on my pay pal account who I clean for..

Frequent Contributor

Re: Customers got refund saying she didnt authorized..

Services can be tricky, unfortunately. It's usually not PayPal making the decision. It's the card issuing bank (when the buyer funds the PayPal payment with a credit card.)

If they file a dispute with the card company, and you cannot provide tracking showing delivered goods (which you can't do with a service, of course) then they will side with the buyer almost always.

When they side with the buyer, they take the money from PayPal, so PayPal has to take it from you. Unfortunately, the same rules apply to Seller Protection.

I'm dealing with a similar situation myself where somebody paid to play in a table tennis tournament we hosted. They played their events, and even walked away with prize money (cash). Then filed a dispute with PayPal and got all of their entry fees back because they claimed "item not received".

We provided two separate third-party sources proving that they did indeed play in all of their events, but the case was awarded to the buyer and there's nothing we can do about it.

It sucks, but it's a part of accepting payments this way, and it's not just PayPal. The same thing could happen no matter who we take payments with.

Angell EYE -
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!