cancel
Showing results for 
Search instead for 
Did you mean: 

Counterfeit item returned but PayPal can’t refund my payment

AJjhc
New Community Member

Counterfeit item returned but PayPal can’t refund my payment

hello 

I purchased an item on eBay, when it arrived it was counterfeit, I returned to the seller for a full refund. eBay confirmed that the parcel was returned and a refund was due, returned 18th March. PayPal have just emailed to say the refund which had been showing as pending, has been cancelled and then another email saying it’s taking longer than expected to refund.

has anyone had this experience before please? 

Thank you for your time