Counterfeit Item

AquaAmy
Contributor
Contributor

I bought a Dyson Hairdryer in December last year, and I recently found out it was counterfeit (confirmed by Dyson).
I raised up this issue in Paypal Resolution Centre but the case was denied. 
Am I still covered by PayPal?? Does anyone have any idea of what I can do at this stage?? 
Thank you.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@AquaAmy 

 

You only have up to 180 days to open a Paypal dispute (the same timeframe most credit cards give you).

After that its between you and the seller ie private legal action or negotiate a part refund etc.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@AquaAmy 

 

You only have up to 180 days to open a Paypal dispute (the same timeframe most credit cards give you).

After that its between you and the seller ie private legal action or negotiate a part refund etc.


Advice is voluntary.
Kudos / Solution appreciated.
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