We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
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Thanks for reaching out! I'm sorry to hear you're running into some issues with a recent item you've purchased. I know how frustrating a situation like this can be. While your Buyer Protection does protect your purchase in situations like this, we may ask you return the item to the merchant for a refund. However, there are times where we may be able to assist with cost of the return shipping. Check out the following link to see if you may qualify: Return Shipping
I hope that helps!
- Jon K