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Thanks for reaching out! I'm sorry to hear you're running into some issues with a recent item you've purchased. I know how frustrating a situation like this can be. While your Buyer Protection does protect your purchase in situations like this, we may ask you return the item to the merchant for a refund. However, there are times where we may be able to assist with cost of the return shipping. Check out the following link to see if you may qualify: Return Shipping
I hope that helps!
- Jon K