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Contacting Paypal

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Contacting Paypal

PayPal is a Master at Denying Users Any Help Whatsoever. They have an appalling approach to customer service (there isn't any, and they don't care). It's just a game to them. I have had my PayPal account hacked, my bank account and credit cards drained for many thousands of dollars in 17 transactions in the last 3 days - and they deliberately make it impossible to contact them. I am at my wit's end. They pretty well made it impossible for me to post this

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Esteemed Advisor

Re: Contacting Paypal

@dante7248 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

3 REPLIES 3
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Esteemed Advisor

Re: Contacting Paypal

@dante7248 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: Contacting Paypal

PayPal is notorious for the lack of customer service, there is almost no human being you can contact at PayPal, and considering the amount of profit they make you would think they could afford someone to answer and email. I have been a member for many years and can remember a time when there was contact but now their incestuous arrangement with Ebay gives them a large number of customers with nowhere else to go. 

 

I am tied into that crackpot autobot messenger now............

 

Will it ever change?

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Contributor

Re: Contacting Paypal

Thankfully, I haven't found any missing funds yet, but I have a similar problem.  PayPal is asking me to confirm a bank account that I confirmed well over 5 years ago.  That means something is wrong.  It could be a fraud attempt.  It could be that my account was hacked.  I know for a fact that someone has been trying to hack my account.  I had to change my e-mail address and all of my information to try and prevent it.  I have no idea if that actually worked.

 

I've spent over two hours trying to contact anyone in any useful way and it's clear that PayPal has DELIBERATELY made it impossible to contact help or to get help.  I can't report a problem unless it relates to a transaction.  I can't speak to a live person.  I can try and submit messages, but I only get hassled by an inept chatbot that points me to the endless loop of help articles that just point to each other and don't provide any actual solutions.  I need to talk to someone and find out why I'm being asked to confirm an account that I confirmed a long, long time ago.  It clearly suggests that someone tried to change my account information, which means I was hacked and also means that there is likely other fraud on my account, but I can't even report that fraud because I can only report fraud if it relates to a transaction, and so the loop goes.

 

This isn't an accident.  It's the worst possible customer service and the best advertisement for PayPal's competition that I've ever seen.