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Confused

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Confused

I wonder if anyone can help me please. I ordered a product from a well known electrical retailer, product was to big so I contacted the company in regards to return and also requested my money to be returned, company picked up product and a few days later I was refunded. Then my paypal account was limited with no explanation. I have also contacted paypal to request a reason on two occasion asking for the reason. On both occasions I've had the same email to say my account cannot be used and their decision is final and says "you can't use paypal anymore". The funny thing is I've been with paypal since 2006 and up until last year only used it once, then this. Any ideas what I've done wrong.