cancel
Showing results for 
Search instead for 
Did you mean: 

Confirming my identity issue HELP

Highlighted
Contributor

Confirming my identity issue HELP

I have money in my PayPal that my mother in law sent for my son's upcoming birthday - to go towards his paying for his party. I logged in today to try and transfer it but when I hit transfer it just refreshes and takes me back to the same page, and when I click on my wallet it says that the money is waiting for me and I need to confirm my identity. I've clicked the link to conform my identity, which it just brings up a page that says my identity was confirmed even though I done nothing to conform it 😕 Has anyone else experienced this recently? How did you fix it? I'm currently on the phone to PayPal and sent them a message but who knows when they'll answer *sigh*
1 REPLY 1
Highlighted
Contributor

Re: Confirming my identity issue HELP

Hi, I had the same issue and saw someone suggested using the app. Can confirm using the app to transfer money works! Seems like this is a website error. Good luck!