Confirmation attempt failed, please help me

[renatoka]

Hello.

I'm trying to finish uploading all items needed to unlimit my account and I'm only left with "Confirm identity".

When I click on it, it doesn't let me do anything and says Confirmation attempt failed. Can you please help me?

[PayPal_Olivia]

Hi @renatoka,

I'm very sorry to hear that you're having difficulty with the last step for the resolution of the limitation on your account. Please reach out to customer service for assistance with the last step. If there's a technical issue, they can troubleshoot and help get through that step, and begin the process of reviewing the other information from the limitation.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this can be resolved quickly!

Olivia