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Confirm Your Identity - An Endless Loop

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New Community Member

Confirm Your Identity - An Endless Loop

I've contacted support, they didn't initially read or understand me and they didn't at all fix it. I have money on my PayPal balance, I've had my account for almost 10 years. I went to move the balance to my card and there is a red !. I am asked to confirm my identity, I click through all the required steps, get a big green tick saying I've done it. Only to shut that screen and be met with the red !. Tried multiple browsers, multiple devices. Support was not helpful. How do I fix this?
3 REPLIES 3
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New Community Member

Re: Confirm Your Identity - An Endless Loop

I have exactly this same problem. It's extremely frustrating as it says it's resolved as soon as I click the button- but it isn't.

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Contributor

Re: Confirm Your Identity - An Endless Loop

Hi, I had the same issue and saw someone suggested using the app. Can confirm using the app to transfer money works! Seems like this is a website error. Good luck! 

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New Community Member

Re: Confirm Your Identity - An Endless Loop

I have the same issue. Also an endless loop trying to get help.